Cancellation & Returns Policy

We offer instant 1-click self-serve order cancellations prior to courier dispatch:

• Self-Service Cancellation: You can cancel any unfulfilled order directly by logging into your account, navigating to My Orders, and selecting Cancel Order.
• Immediate 100% Refund: For prepaid orders cancelled prior to dispatch, an automated 100% refund is initiated immediately to your original payment method (reflected in your account in 2 to 5 banking days).
• Post-Dispatch Status: Once an order is assigned an Air Waybill (AWB) and handed over to logistics carriers from our Siliguri depot, it cannot be recalled in transit. You may refuse delivery at the doorstep or initiate a return upon receipt.

We guarantee the botanical authenticity, harvest freshness, and aromatic integrity of all our packaged teas. You are covered under our 7-Day Freshness Guarantee if:

• The outer carton or inner vacuum aroma pouch arrived punctured, torn, or crushed.
• The delivered product variant, flush grade, or pack weight differs from your confirmed invoice.
• The packaging seal was compromised or tampered with during transit.
• The product has passed its recommended best-before date upon arrival.

To ensure safe transit back to our Siliguri quality control depot:

• Place the unopened tea packets inside the original outer box or any sturdy protective carton.
• Include the original invoice or note your Order ID on the box.
• Ensure the parcel is securely taped before handing it over to the courier executive.